Fragile Goods? How to Safely Ship Products (And Reduce Return Fraud)
Return fraud cases have been rising, and fragile goods are among the most commonly implicated categories. Return fraud occurs when a buyer claims to have received a defective product that was actually in good condition — often swapping the new purchase with previously damaged merchandise. In 2022, more than one in 10 requests for returns were actually return fraud cases. But not all returns are fraudulent. One out of 10 packages in the US arrives damaged at consumers' doorsteps. Although some incidents result from carrier or fulfillment partner handling, the sender is still responsible for retrieving the product and issuing a replacement or refund. And research shows that 81% of ecommerce returns are due to product damage — making proper packing a direct cost-control measure, not just a best practice. What Counts as a Fragile Item? Fragility means different things to different sellers. In general, fragile items are those that...
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